We've come to rely on ThinkTank and their skilled technicians when we get caught in a crisis...based on past experiences we have no doubt that they will do absolutely everything in their powers to get us up and running in the shortest amount of time possible.
Becca Peterson
DKS Associates, Inc.
Right from the start, ThinkTank IT impressed us with their efficient, professional manner - an approach that not only inspired confidence, but gave us the results we were looking for. We needed an IT company that would be able to provide a flexible personal touch allowing our business to continue to grow without all of the “pains”. Their personalized service plan has helped increase productivity, saving us both time and money.
The professionals at Thinktank are knowledgeable and experienced in the IT industry. We can always trust them to provide creative & dependable solutions with the highest quality products to resolve our technology problems. Thinktank IT really understands the needs of our business and continues to provide solutions to improve our overall network on a daily basis.
What I like best is that I don't have to think about the problem...I just call you and it's taken care of promptly and always with a smile! Gary, our accounts manager, is terrific! He always explains the problem and solutions in easy-to-understand language for those of us who are electronically challenged. And what can I say about Mike? We love him! He's always there for us and his suggestions for improvements has increased our efficiency greatly. ThinkTankIT is responsive and effective! We're glad you're here...could not get by without you!
Pat Beckett
Children’s Center
Think Tank’s staff is very knowledgeable and conscientious. We have an appropriately designed network system that is well maintained. Any unforeseen problems are handled quickly, with much resolution remotely, or over the phone. When onsite assistance is required, their service techs are friendly, helpful, and mindful of our scheduling needs. If network down-time is necessary it is always done with minimum impact on our office staff. Well done team!
Steve
Silkcraft of Oregon
ThinkTankIT has been a great IT partner for our firm. Not only is their service very good and friendly, but Mike has given us good information as to what telecom or cable provider is providing the best service and prices as our needs change. However, for all the help they gave us when things were going well, the best thing about Mike and Shelly is that they have worked with us as the economy soured, and we had to do some contraction. They offered to adjust their rates to us without my requesting it and in general, I have always felt they looked out for our best interests, no matter how that may have impacted their immediate business needs.
Tom Sisul, President
Sisul Enterprises, Inc.
As a computer technology professional for most of my life, I understand service delivery. I’ve fixed computers, designed computer networks, and managed a large staff of technical professionals. One might say I’ve been the service engineer, the product vendor, the IT Manager, a customer of vendors, and a consultant for technology change. I have a nearly unique perspective on delivering technical services, having worked 24 years for a company that was ranked, year after year, either first or second in service quality worldwide.
The folks at Think Tank IT have been providing system and network services for our church for several years now. They have always been prompt, courteous, and knowledgeable in resolving whatever matters we involved them in. They go out of their way to use technology to leverage their expertise for rapid service solutions. And they don’t mind helping us keep our knowledge folder full, searching for ways to maximize our own system management opportunities with them augmenting what we do as we need help.
I respect the need for profitability, since a good technical organization must spend to stay current on emerging technologies. The folks at Think Tank IT have devised a business model that makes them efficient and cost effective. They have no need to gouge or overbill because they know how to operate their enterprise. As small businesses go, their internal structure ensures rapid escalation if a service professional is not quite sure of the best practices in a given situation. There is a lot of technology out there, and no one person can be expert on everything. But they know how to find answers and work together for excellent resolution
If you’re looking for professional services that operate on a personal level, you can’t go wrong inviting Mike and his technical team to be part of your enterprise reliability solution.Dave Griggs
Mt. Scott Church of God
I have been working with Mike at Think Tank IT since the beginning. We were a small company with 4 computers and I was trying to manage the Business and IT myself and it was becoming a problem. As with most small companies, the computers were the end that suffered. We were not a big enough company for me to hire my own IT person, and the computer stores I had been using had “Tech’s” but did not have one person assigned to my company that knew our set up. Instead, someone different would come out each time, and each time our system configuration would change. Every computer was different and there was no networking at all.
I knew Mike as one of those “Tech’s”, but he was definitely different. He spoke my language, instead of expecting me to understand his. Mike also ALWAYS asked questions, not to find out what my configuration was, but to find out what the end result was that I was looking for. Then before he would make any changes, he would show me what changes we could implement that move us in the direction of the End goal and still staying inside our cost restraints.
When the company Mike worked for went out of business I immediately suggested he start his own and I would be his first client. I was sold on his professionalism and passion. How refreshing it was to work with someone who understood we were a small business that needed to become a large business and had the foresight to merge those two concepts together cost effectively. Their foresight took my first company from one local office with 15 employees to 7 offices across the state of Washington with a high point of 150 employees. Their ability to see what our future technology needs would be was key to the success of the company. As we grew, Think Tank IT grew, but has never lost the basics that make it a great company. I no longer work for the first company, but have started my own small business, and rely on Think Tank IT to help my new business emerge with the latest and greatest technology and foresight.
ThinkTankIT IT has emerged and become a strong industry leader. They have been providing my companies with the following key services since 2002:
• The ability to build my company a great “clock” without me having to know how it works.
• Keep cost as a priority in the growth.
• Allow growth that puts us on the cutting edge of what technology has to offer.
• Great response time, well planned and executed project management and problem solving.
• Immediate emergency response times.
The success of any company comes from the team of associates they use to move their business forward, from ever more important Technology to Finance and Risk Management. Our company’s success is because of the great team we have on board; ThinkTankIT is a Key member of our team and has been instrumental in setting the standard for the rest.Teresa Reisch
Phoenix Excavating