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ThinkTankIT Contracts
ThinkGold
The ThinkGold program is designed to
provide the highest level of availability and
performance to a client's network. Our primary
emphasis under the ThinkGold program is total
network management. A key factor in achieving this
goal is including the costs of total systems
management into the program. ThinkGold program
pricing level includes the cost of comprehensive
system preventative maintenance tasks on all
servers, workstations and network devices. This
program also includes the cost of most routine
network tasks such as adding new users, setting up
new printers, changing basic network configurations,
managing and verifying data backups, hardware and
software inventory tasks, Serial number and warranty
tracking, network configuration and password
tracking and documentation, Antivirus monitoring and
management, and *unlimited help desk access for your
staff for basic issues. This program is most appropriate for
businesses that rely heavily on their desktop
environment and the productivity of their staff to
generate business revenue.
*Subject to quarterly
review
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ThinkSilver
The ThinkSilver program is
our mid-level managed services program and is
designed to provide the highest level of
availability and performance on select key
network elements. The emphasis under this
program is on performance and capacity
monitoring and optimization of network servers
and network equipment only. Our ThinkSilver
package level is most appropriate for clients
who rely the most on the network server and
internet/VPN connectivity for day to day
operations and a high level of workstation
performance or employee productivity is not a
key factor in generating revenue. These clients
can easily tolerate workstation downtime of 2-4
days. This package does include one hour of time
allocated for routine help desk activities or
reactive support. Clients also have the option
of purchasing an optional add on to the
ThinkSilver package of up to two hours of
additional time for help desk assistance at a
reduced rate of $90 per hour.
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ThinkBronze
The ThinkBronze program is
our entry level service contract program and is
designed to provide basic monitoring to allow
for faster resolution to IT related issues. This
program includes limited system monitoring on
workstations and servers and preventative
maintenance tasks on the server only. Emphasis
on this program is to monitor basic network
connectivity and antivirus status on the server,
and basic network connectivity on workstations.
ThinkBronze is most appropriate for those
clients who wish to have a team of experts who
have intimate knowledge of their network
infrastructure and are guiding the growth and
direction of their IT systems. These clients
also want to be alleviated of the burden of
tracking and managing all of their network
configuration parameters but whose budget or
needs for maintaining a higher degree of
performance and stability are lower. Tolerance
for workstation and server down time should be 3
to 5 days at this contract level.
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