Service Packages

Most small businesses have three to twenty-five PC’s in their sites. This puts them in a somewhat unique position. They’re too big to consistently keep up with the complexities of modern PC and network
maintenance, yet too small to afford a full time network administrator.  Typically, this results in computers and systems that CREATE problems in workflow, rather than solving those problems.  Outsourcing your network administration is the simple solution to this problem. Even medium-sized businesses with up to 100 PC’s can save money by outsourcing their IT rather than paying a technology professional’s salary and benefits.

Our Prepaid Block SLA arrangement is such that our Clients prepay a predetermined amount each month, of which a small portion pays for monitoring and the remainder is available for services and preapproved
product purchases.

Some benefits of our Agreement structure are:

 

• Clients can see where their money is being spent, dollar for dollar
• There are no per-device charges
• Prepay limits the number of invoices received and how often payments need to be made
• Prepaid money can be applied to equipment purchases when there are unused dollars available and it’s     mutually agreed upon between Client and ThinkTankIT
• Prepaid money rolls over to the next month if not depleted

SLA Advantages:

• Peace of Mind – Expert network administration and IT strategy guidance for your network
• Proactive monitoring of the network to ensure that problems are caught and resolved before they result in     expensive down time
• Proactive maintenance to ensure that your technology investment is performing at the highest level     possible and is supporting the goals of your business rather than impeding productivity
• Reduced hourly service rates and extended service hours
• Guaranteed response times to business critical issues
• Fifteen minute onsite minimum charge for service calls
• Monthly billing cycle
• Online billing statement and work order viewing
• Online service requests
• Remote problem resolution via remote PC management account. Many problems can be resolved     immediately via the internet without requiring a technician on-site
• Site LAN / WAN configuration documentation, ISP Contact and configuration documentation, User account      passwords, Email passwords and configuration settings documentation, Application passwords and     configuration documentation. Thorough tracking and documentation of this information can save time and     money in addressing IT related issues.